Careers

As our clan of artisan enterprises continues to evolve and grow, employment vacancies do become available from time to time for exceptionally focused individuals who are seeking rewarding and challenging careers. 

 

Retail Sales & Hire Supervisor :  Full-Time Position

Gordon Nicolson Kiltmakers are innovative, yet traditional highlandwear artisans, specialised in handsewn kiltmaking. We provide bespoke made to measure kilts and outfits, outfits to hire and highlandwear accessories.

This is a thrilling time of growth for Gordon Nicolson Kiltmakers and, as such, we have exciting and new opportunities for sales consultants to join our close-knit team on a permanent basis.

For the successful candidates, we offer realistic scope to grow with us as we develop our high standards at the forefront of this heritage industry.

Role Overview

We are seeking a motivated Retail Supervisor to support our Sales & Hire store operations and customer service experience. Reporting directly our Operations Managers, the ideal Retail Sales & Hire Supervisor candidate will have a proven track record in retail supervision and a passion for customer service. They should be able to lead, train, support, and provide hands-on assistance to the team as necessary, while ensuring that departmental standards and company objectives are met.

The superior quality goods and excellent customer service that we provide, separate us from our competition and it is vital that this is threaded throughout everything that we do. The fast pace of our sales outlets demand that attention to detail and professionalism remain at the heart of our business at all times.

This role is based onsite between our locations on St Mary’s Street and The Canongate ;

 Full -Time;   37.5 hours per week (minimum 5 days over 7 on a rotational basis)

Responsibilities:

·          Support day-to-day retail operations, including retail sales, retail hires, customer service, and staff supervision

·          Deliver outstanding customer service, acting as an escalation point and to resolve any customer issues or complaints

·          Train, motivate, and guide a team of retail staff to provide exceptional service

·          Ensure the store is well-stocked, clean, and visually attractive.

·          General housekeeping, monitor & action any maintenance issues.

·          Regularly reporting on updates, issues and performance to Operations Managers

·          Perform any other duties as reasonably requested from the Company from time to time.

·          Exercise loyalty, discretion & professionalism in all duties.

Experience:

·          Knowledge of highlandwear or a desire to learn

·          Proven retail supervisory experience within a high quality retail environment

·          Strong leadership abilities with the capacity to motivate and guide a team, fostering a positive work environment

·          Ability to manage rapidly changing priorities, stay calm under pressure, and foster effective teamwork and collaboration.

·          Strong organisational skills and administrative abilities with attention to detail

·          Excellent communication skills

·          Multilingual skills are advantageous

 

 Benefits and Reward:

·               Salary depending on experience

·               28 Days annual leave

A range of opportunities exist for further skills training and career advancement, for committed individuals.

Apply for our RETAIL SUPERVISOR Position HERE

 

Retail Sales & Hire Consultants :  Full-Time Position

Retail Sales & Hire Consultants :  Part-Time Weekend Position

Gordon Nicolson Kiltmakers are innovative, yet traditional highlandwear artisans, specialised in handsewn kiltmaking. We provide bespoke made to measure kilts and outfits, outfits to hire and highlandwear accessories.

This is a thrilling time of growth for Gordon Nicolson Kiltmakers and, as such, we have exciting and new opportunities for sales consultants to join our close-knit team on a permanent basis.

For the successful candidates, we offer realistic scope to grow with us as we develop our high standards at the forefront of this heritage industry.

Role Overview

Reporting directly our Retail Sales/Hire Supervisor and Operations Managers, the Sales Consultant will be responsible for ensuring that all customers are welcomed and approached in a friendly and helpful manner. It is the responsibility of the Sales Consultant to guide the customer through their highlandwear options, answer any queries they may have, measure and fit outfits and close sales and transactions.

The superior quality goods and excellent customer service that we provide, separate us from our competition and it is vital that this is threaded throughout everything that we do. The fast pace of our sales outlets demand that attention to detail and professionalism remain at the heart of our business at all times.

This role is based onsite at our locations on St Mary’s Street and The Canongate ;

 

Full -Time;   37.5 hours per week (minimum 5 days over 7 on a rotational basis)

Part -Time; Saturday & Sunday  (minimum 11.5 hours per week, minimum 2 days over 7) 

Duties:

·          Ensure that all customers are welcomed and treated with respect and kindness

·          Handling calls and online orders

·          Accepting & managing deliveries

·          Preparing & managing shipments

·          Teaching the customers about their options and assisting with decision making

·          Taking precise measurements of customers and fitting highland wear

·          Giving in depth and entertaining talks on the history of the tartan and highlandwear

·          Having an awareness of stock attributes and features and using this knowledge to promote our products

·          Replenishment and maintenance of stock

·          Ensuring security of the shopfloor, on and offsite

·          Assisting with Events and Off-Site Bookings

·          General housekeeping and daily operational duties

 

Experience:

·          Knowledge of traditional highlandwear, or a desire to learn

·          Proven experience in a similar, customer facing role

·          Team working and collaboration

·          Good communication over all levels

·          Flexibility

·          Precise timekeeping

·          Willingness to share relevant customer feedback

·          Loyalty and discretion in all areas of the business

·          Willingness to adapt to varying working environments on and off site

·          Sewing skills preferable but not essential

 

Benefits and Reward:

·          Salary depending on experience

·          28 Days annual leave

·     

A range of opportunities exist for further skills training and career advancement, for committed individuals.

Apply for our FULL-TIME Retail Sales & Hire Consultant Position HERE

Apply for our PART-TIME Retail Sales & Hire Consultant Position HERE