Our CANONGATE SALES STORE is currently CLOSED for refurbishment from SUNDAY 4th FEBRUARY 2024 for approximately 6 weeks. Our Sales Team have RELOCATED to our HIRE STORE 19-21 St Marys Street to continue business as usual, during this time. ALL COLLECTIONS including Made-to-Measure Orders MUST be arranged by PRIOR APPOINTMENT ONLY to avoid disappointment. Thank you for your co-operation.


Sales Assistant - Full & Part Time Posts

Gordon Nicolson Kiltmakers are innovative, yet traditional highlandwear artisans, specialised
in handsewn kiltmaking. From starting out in 2009, we have grown spectacularly with 2
shops, a warehouse and a kiltmaking academy now under our belts! We provide bespoke
made to measure kilts and outfits, outfits to hire and highlandwear accessories.
This is a thrilling time of growth for Gordon Nicolson Kiltmakers and, as such, we have
exciting and new opportunities for sales assistants to join our close-knit team on a
permanent basis.

For the succesful candidate, we offer realistic scope to grow with us as we develop our high
standards at the forefront of this heritage industry.

Role Overview

Reporting directly our Sales Managers, the Sales Assistant will be responsible for ensuring
that all customers are welcomed and approached in a friendly and helpful manner. It is the
responsibility of the Sales Assistant to guide the customer through their highlandwear
options, answer any queries they may have, measure and fit outfits and close sales and

The superior quality goods and excellent customer service that we provide, separate us from
our competition and it is vital that this is threaded throughout everything that we do. The
fast pace of our sales outlets demand that attention to detail and professionalism remain at
the heart of our business at all times.

This role is based onsite at our locations on St Mary’s Street and The Canongate and the
following roles are available; Full Time; 37 hours per week, 5 days over 7 on a rotational basis.
Part Time; 11.5 hours, weekend working.

Main Tasks and Responsibilities

Ensure that all customers are welcomed and treated with respect and kindness
Handling calls and online orders
Accepting & managing deliveries
Preparing & managing shipments
Teaching the customers about their options and assisting with decision making
Taking precise measurements of customers and fitting highland wear
Giving in depth and entertaining talks on the history of the tartan and highlandwear
Having an awareness of stock attributes and features and using this knowledge to
promote our products

Replenishment and maintenance of stock
Ensuring security of the shopfloor, on and offsite
Assisting with Events and Off-Site Bookings
General housekeeping and daily operational duties

Person Specification

Knowledge of traditional highlandwear, or a desire to learn
Proven experience in a similar, customer facing role
Team working and collaboration
Good communication over all levels

Precise timekeeping
Willingness to share relevant customer feedback
Loyalty and discretion in all areas of the business
Willingness to adapt to varying working environments on and off site
Sewing skills preferable but not essential

Benefits and Reward

Salary depending on experience
28 Days annual leave, inc. bank holidays
A range of opportunities exist for further skills training and career advancement, for
committed individuals.