Careers

As our clan of artisan enterprises continues to evolve and grow, employment opportunities become available from time to time for exceptionally focused individuals who are seeking rewarding and challenging careers.

Current Career Opportunities

Full Time Retail Consultant (Hire Department) 

For the successful candidate, we offer realistic scope to grow with us as we develop our high standards at the forefront of this heritage industry.

Role Overview

Reporting directly our Retail Supervisor, the Retail Consultant will be responsible for ensuring that all customers are welcomed and approached in a friendly and helpful manner. It is the responsibility of the Sales Consultant to guide the customer through their highlandwear options, answer any queries they may have, measure and fit outfits and close sales and transactions.

The superior quality goods and excellent customer service that we provide, separate us from our competition and it is vital that this is threaded throughout everything that we do. The fast pace of our sales outlets demand that attention to detail and professionalism remain at the heart of our business at all times.

This role is based onsite at our locations on St Mary’s Street and The Canongate ;

Full Time; 37.5 Hours per week, 5 days over 7, including weekends.

Duties:

  • Ensure that all customers are welcomed and treated with respect and kindness
  • Handling calls and online orders
  • Accepting & managing deliveries
  • Preparing & managing shipments
  • Teaching the customers about their options and assisting with decision making
  • Taking precise measurements of customers and fitting highland wear
  • Customer Order Management
  • Giving in depth and entertaining talks on the history of the tartan and highlandwear
  • Having an awareness of stock attributes and features and using this knowledge to promote our products
  • Replenishment and maintenance of stock
  • Ensuring security of the shopfloor, on and offsite
  • Assisting with Events and Off-Site Bookings
  • General housekeeping and daily operational duties

Experience:

  • Knowledge of traditional highlandwear, or a desire to learn
  • Proven experience in a similar, customer facing role
  • Team working and collaboration
  • Good communication over all levels
  • Flexibility
  • Precise timekeeping
  • Willingness to share relevant customer feedback
  • Loyalty and discretion in all areas of the business
  • Willingness to adapt to varying working environments on and off site
  • Sewing skills preferable but not essential

Benefits and Reward:

  • 28 Days annual leave
  • Company Pension
  • Uniform Allowance
  • A range of opportunities exist for further skills training and career advancement, for committed individuals.

Apply for Full Time Retail Consultant HERE