Please note that our stores open at 10am every Wednesday to allow for Staff Training.

FAQs

What is my tartan ?  
We recommend that you spend some time and fun researching your own fascinating family heritage to discover whether your own clan have claims to any particular tartans. Be aware that the checquered history of tartan can be surprising, and often debatable - so if you need a little insider knowledge Email us the name of your kin and we’ll find out whether there is a tartan associated with it.

I don't see my tartan on your website - does that mean you don't do it?
The tartans featured on our website are woven and kept in stock by our trusted supply mills, House of Edgar and Lochcarron. We can also reach out to other suppliers, or even have a tartan woven to order (if it is unrestricted). If you have seen a particular tartan elsewhere that you like, drop us an email and we will explore your options.
 
How long does it take to make a kilt?
A single kilt takes a fully-trained GNK kiltmaker between 2 to 3 full days to make. Due to our workload and the time it takes to source the cloth, we quote between 8 and 16 weeks depending on the time of year and how busy we are. For our current lead times take a lot at our product pages or get in touch.
 
Do you make your kilts by hand?
We most certainly do. Just take a look at our exacting GNK Standard.
 
How many yards in a kilt?
We believe 8 yards provide the perfect balance between deep pleats (at least 27 of them) and comfort. We can, however, make 9 yard kilts for an additional £100. Yardage also increases in proportion to the wearer’s size (i.e. for a 46” plus seat, a 9-yard kilt is a must).
 
Will you alter kilts made by other kiltmakers?
Not every kilt contains enough material to be altered. But we’ll certainly take a look. Find out more about Alterations & Repairs. 
 
How quickly can I get a pair of trews?
The standard lead time on a pair of made-to-measure trews is 8 to 12 weeks. But we can sometimes run them up quicker at an express cost. Get in touch and we will do our best to help.

Can I return something that doesn’t fit?
If it hasn’t been made to measure, worn or used, then certainly. Read our Returns & Refunds Policy.

I have removed an item from my cart which has custom options at an additional charge attached, but the additional charges are still in my shopping basket?
For example, if you add a Celtic FC Child's hire kilt to your basket, which has an additional cost of +£10 due to the tartan being a GNK exclusive, the total appears as £35. When you click "remove" to take the item out of your cart a subtotal of £10 remains in the basket - why is this? In short, your browser is full of cookies and remembers your shopping behaviour. It forgets to forget things added to baskets sometimes if your browser is overloaded with old data.
To entirely clear your shopping cart if this is an issue for you either:
a) Clear your cookies and cache from your browser - a fresh start!
b) On Google Chrome - open an incognito page with no previous data history and shop from here.
Any further questions on this simply get in touch via email or send us a live chat message.

Do I have to make an appointment?
YES. You can make an appointment online here for sales or here for hire. We are very grateful to be very busy and want to make your experience with us the very best - an appointment is the best way to do this and saves disappointment on the day if all of our experts are busy.
 
Is Gordon a real person?
We hope so. Otherwise, we don’t know who that bearded guy over there is.